Limited Warranty Coverage

Bookeen standard Product warranty is one (1) year after date of delivery.

If a defect arises and a valid claim is received by Bookeen within the Warranty Period, Bookeen will repair the product at no charge (except shipment costs see below), using new or refurbished replacement parts or replace the product with a comparable product that is new or which has been manufactured from new or serviceable used parts and with at least functionally equivalent to the original product.

Exclusions and Limitations

This warranty does not apply:

• to non-Bookeen products,
• to a product or a part that has been modified without the written permission of Bookeen,
• to products with missing or altered Product number or Serial number.

This warranty does not apply:

• to damage caused by accidents, abuse, misuse, misapplication,
• to damage caused by servicing not authorized by Bookeen,
• to damage due to usage that is not in accordance with the product instructions,
• to damage due to failure to perform preventive maintenance.

Return process

The customer should review the online help resources before seeking warranty service. If the product is still not functioning properly after making use of these resources, please get in touch with our Technical Support centre at support@bookeen.com to characterize the defect and get the procedure to ship back the defective units.

The shipment of the defective units to Bookeen office is taken in charge by the customer, the shipment back of the repaired units to the customer is taken in charge by Bookeen.